36ji Frequently
Asked Questions

36ji requires a valid Philippine government-issued ID — such as a PhilSys national ID, passport, driver's license, or SSS/GSIS card — plus a selfie for liveness verification. In some cases, proof of address (utility bill or bank statement) may be requested. KYC must be completed before your first withdrawal can be processed.

No. Each person may hold only one active 36ji account. Duplicate accounts are a violation of the Terms and Conditions and will result in immediate suspension of all associated accounts, along with forfeiture of any balances. If you believe a duplicate was created by mistake, contact 36ji support immediately via live chat.

On the 36ji login page, click "Forgot Password" and enter the mobile number or email address registered to your account. You'll receive a reset link or OTP within a few seconds. Follow the prompt to set a new password. If you no longer have access to your registered contact details, reach out to 36ji support via live chat for manual verification.

You can request permanent account closure by contacting the 36ji support team via live chat or by emailing [email protected]. Before closure is confirmed, any remaining real-money balance will be returned to your registered payment method, subject to the standard verification process. If you are closing due to problem gambling concerns, consider using the self-exclusion tool instead — visit our Responsible Gaming page for details.

The minimum deposit at 36ji is ₱100 for GCash and Maya (PayMaya). Bank transfer minimums via BPI, BDO, or Metrobank may vary and are displayed in your account's cashier section. Cryptocurrency deposits via USDT TRC20 have their own minimums shown at the point of transaction. All amounts are in Philippine Pesos (PHP) unless otherwise stated.

GCash deposits to 36ji are credited almost instantly — typically within a few seconds of a successful GCash payment confirmation. In rare cases during peak hours, it may take up to two minutes. If your deposit hasn't reflected after five minutes, contact 36ji support with your GCash transaction reference number for immediate resolution.

36ji processes GCash withdrawals within ten minutes of approval under normal conditions. The approval step itself — which includes an AML check — typically takes just a few minutes. Most players in the Philippines receive their 36ji withdrawals to GCash in under 15 minutes total from request to receipt, making it one of the fastest casino withdrawal options available.

The minimum withdrawal at 36ji is ₱500 for GCash and Maya transactions. Bank transfer minimums may be higher and are displayed in the cashier section of your account. Withdrawals are processed to the same payment method used for the corresponding deposit where technically possible, in line with 36ji's return-to-source policy.

36ji does not charge fees for standard GCash and Maya withdrawal transactions. However, third-party payment processors — including your bank or e-wallet provider — may apply their own service fees, which are outside 36ji's control. Bank transfer withdrawals may incur standard interbank transfer fees depending on your bank's fee structure.

Yes. 36ji accepts deposits via BPI and BDO online banking transfers, as well as Metrobank. Bank transfer deposits are typically credited within 30 minutes during regular banking hours. To deposit via bank transfer, log in to your 36ji account, select Bank Transfer in the cashier, and follow the instructions to initiate the transfer from your online banking app.

36ji features an extensive slots library including popular JILI slots titles — among the most played slot games by Filipino players — alongside content from other leading Asian and international game providers. You'll find classic 3-reel slots, feature-rich video slots, jackpot slots, and themed games with local appeal. The full slots catalog is available in the 36ji Slot section of the lobby.

Yes. All RNG-based slot and table games available at 36ji use Random Number Generator software that is certified by recognized independent testing laboratories. Certified RNG means every spin outcome is completely random and unaffected by previous results. RTP (Return to Player) percentages for each slot game are published within the game's information panel inside the 36ji lobby.

Absolutely. The 36ji platform is fully optimized for mobile browsers on both Android and iOS devices — no app download required. Simply open 36ji.club in your mobile browser (Chrome, Safari, or any modern browser) and the site adapts automatically to your screen. All games, cashier functions, and responsible gaming tools are available on mobile.

Yes. 36ji features a live casino section powered by certified third-party studio providers. Live dealer games include baccarat, roulette, blackjack, dragon tiger, and several other table formats streamed in HD from professional gaming studios. Game rules and betting limits for each live table are displayed within the game window before you place your first bet.

Yes. 36ji accepts over-the-counter cash deposits via 7-Eleven outlets across the Philippines. To use this option, select 7-Eleven in the 36ji cashier, generate a reference code, and present it at any 7-Eleven counter along with your cash payment. Deposits typically credit within two hours of successful payment. This is a convenient option for players who prefer cash transactions.

36ji offers a welcome bonus for new registered players. The specific welcome offer — including bonus percentage, maximum amount, and applicable games — is displayed on the promotions page of the 36ji platform at the time of registration. Welcome bonuses at 36ji are subject to wagering requirements and have a validity period, both of which are clearly stated in the individual offer terms.

A wagering requirement (also called a playthrough requirement) means you need to bet your bonus amount a set number of times before the winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawing bonus-derived winnings. The specific multiplier, eligible games, and deadline for each 36ji promotion are stated in the offer terms.

36ji offers multiple promotions beyond the welcome bonus, including reload bonuses, cashback offers, and loyalty rewards. Unless explicitly stated otherwise, each promotion is limited to one claim per player per promotional period. Bonus stacking — holding multiple active bonuses simultaneously — may be restricted depending on the specific promotion. Check the current promotions page in your 36ji account for available offers.

Yes. All 36ji bonus credits and free spins carry an expiry date. Unclaimed or unused bonus amounts are automatically forfeited once the validity period ends. The expiry period for each promotion is clearly stated in the offer terms shown when the bonus is credited to your account. 36ji sends reminder notifications before bonus expiry to help you avoid losing unused credit.

36ji Casino operates in the Philippine online gaming market. PAGCOR — the Philippine Amusement and Gaming Corporation — is the national regulator responsible for licensing and overseeing online casino operators serving Filipino players. 36ji complies with applicable gaming regulations and responsible gaming standards. Players are encouraged to verify applicable laws in their specific jurisdiction before playing.

The minimum age to register and play at 36ji Casino is 21 years old. This applies to all games and services on the platform without exception. Age is verified during the KYC process required before your first withdrawal. Accounts found to belong to persons under 21 are closed immediately, and all associated balances are forfeited in line with 36ji's age verification policy.

Self-exclusion at 36ji is available directly from your account settings under the Responsible Gaming tab. Choose a duration of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. If you need help activating it, the 36ji 24/7 support team can process it for you via live chat — no questions asked.

36ji provides a full suite of free responsible gaming tools accessible from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check pop-ups, cooling-off periods (24 hours to 6 weeks), self-exclusion, and full account activity statements. All limit reductions take effect immediately. Limit increases require a 48-hour delay to prevent impulsive decisions during a losing session.

Yes. 36ji rewards regular players through a loyalty program. As you play, you accumulate points that can be exchanged for bonuses, cashback, or other rewards. Higher-tier players unlock access to improved cashback rates, dedicated account management, faster withdrawal processing, and exclusive promotions. Full details of the current 36ji loyalty program tiers and earning rates are available in the promotions section of your account.